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Return & Cancellation policy

Return Policy:  7 Days Return Policy For USA buyer.


We  promises to process returns for no reason within 7 days. If the product and the package are kept intact with all the accessories complete as they were before sale, we will process returns
(shipping fee not returned). However, we don't accept returns in the following cases:

1. Any product purchased from sellers other than sakujapan.com
2. Products which have been used except those with quality problems
3. Any product with quality problems caused by misuse or false keeping.
4. Outside package damaged or polluted by customers.
5. Returns must be unworn, unaltered, and unwashed with all tags attached.

We will provide full refund if the refusal of the parcel which has been paid is caused by sakujapan.com (a parcel is lost or unable to deliver). If it's a result of the customer's fault, the shipping cost will be deducted.

We will provide full refunds if the return is a result of our error.

sakujapan.com will take the tenet of "customer oriented, sincerity and credit guiding" and provide customers with top quality products and service. If there is any fraudulent behavior, rights of investigating legal responsibility is reserved by sakujapan.com.

sakujapan.com has the rights of final explanation.

1. If you want to return your order, please contact service center of sakujapan.com via telephone or email.(Sakujapan@Gmail.com )
2. Please send back the order number along with the parcel so that we can identify the sender. (Note: It may take over 2-3 days to process the returned parcel without an order number)
3. Please ask us for the shipping address for returns.
4. sakujapan.com will cope with it within 1 working day after receiving the parcel.

We don't do exchange/refund to international packages.
Please make sure the size before you order.


Return Form

Customers need to print the following form and fill out the information in order to process the return. Mail this form along with your return items to us. We will process your return as soon as we receive It. Thank you.

The postage mail date of your returned package must be within 10 days after the day you receiving orders from us. Please do have a tracking number of your returned package for record. All non-defective products must be in their original packaging, and in as-new condition.

Return address :

Eastern Sun Fashion inc.
P.O.Box 200346 
Brooklyn  NY 11220 .USA

 


Return Form

 

Order Number 

 

 

Full Name

 

 

Email Address

 

 

Payment Method

 

 

Reasons of 
Return

 

 

*Exchange or Refund *

 

 

We don't offer Store  Return.

 * Store credit - One time free shipping is avaiable for next purchase in any amount on our SakuJapan website.

    Refund - Transaction may take up to 3 business days depends on customer's credit/debit card company.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.



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